Purchase conditions

The General Terms and Conditions of Purchase set forth below (hereinafter, the "GTC") regulate the online retail store service for items with the registered trademarks CALLAGHAN® and GORILA® (hereinafter, the "Items" or, individually, the "Item"), accessible from the website "www.callaghan.es".

The General Terms and Conditions of Purchase are composed of the following sections:

1.- Identifying and contact details of the service provider.
2.- The General Terms and Conditions of Purchase and their acceptance.
3.- Online store coverage.
4.- The Items and the information provided on the website.
5.- Purchase and Registration procedure.
6.- Currency and applicable taxes.
7.- Shipping costs and delivery time.
8.- Returns of purchased Items.
9.- Security Policy.
10.- Cookies and links.
11.- Transaction archive.

If you are interested in purchasing one of the CALLAGHAN® and GORILA® Items through the online store service, you will acquire the status of customer (hereinafter, the "Customer"), so please read the following conditions carefully before starting the purchase process.

1.- IDENTIFYING AND CONTACT DETAILS OF THE SERVICE PROVIDER.
The GTC regulate the sale of products on the website "www.callaghan.es" or online store presented by the commercial entity, "CALZADOS RETRAK, S.L.", whose identifying details are as follows:

Company name: CALZADOS RETRAK, S.L., an entity authorized to carry out the official online store service for products with the registered trademarks CALLAGHAN® and GORILA® (hereinafter, “CALZADOS RETRAK”).

• Registered office: CARRETERA PREJANO nº 54, bajo. 26580 Arnedo - La Rioja, (Spain).
• Tax Identification Number (C.I.F.): B-26102400.
• Registered in the Commercial Register of La Rioja, volume 260, folio 74, page LO-905.

For any doubts, queries, or incidents, we kindly ask the Customer to contact CALZADOS RETRAK by e-mail at "tiendaonline@callaghan.es" or, if preferred, by calling the Customer Service number at +34 941380297 or +34 650901447.

Our customer service hours are Monday to Thursday from 9:00 a.m. to 1:30 p.m. and from 3:00 p.m. to 6:00 p.m., and Friday from 9:00 a.m. to 2:00 p.m. Telephone support languages are Spanish and English.

Official complaint forms are available to Customers in any of CALZADOS RETRAK, S.L. stores.

2.- GENERAL TERMS AND CONDITIONS OF PURCHASE AND THEIR ACCEPTANCE.
Calzados Retrak's online store service is subject to these GTC, which are complemented by the general terms and conditions of access and use of the "www.callaghan.es" website, which the Customer must consult through the "Legal Notice" of said portal prior to accessing the online store and which will be inexorably linked to these GTC upon their acceptance by the Customer.

In the event that the aforementioned general conditions of access and use of the website "www.callaghan.es" contain clauses that contradict these GTC, the latter shall prevail over the former.

As a Customer, you declare to be of legal age and to have sufficient legal capacity to be bound by these GTC when contracting with Calzados Retrak.

To make a purchase through Calzados Retrak's online store, the Customer must register or have previously registered and accept these GTC. Likewise, the Customer must re-accept the GTC at the end of the purchase process in the version published by Calzados Retrak at the time of carrying out the last transaction.

Consequently, Calzados Retrak reserves the right to modify the commercial offer presented on the website and its GTC (modifications to products, prices, costs, promotions, and other commercial conditions), with the GTC accepted by the Customer at the end of the purchase process, by clicking on the tab with the heading "I accept the General Terms and Conditions of Purchase," being applicable to the purchase made by the Customer.

3.- ONLINE STORE COVERAGE.
The online store service is intended for end consumers, as defined by Royal Legislative Decree 1/2007, of November 16, on the Law of Consumers and Users. Therefore, wholesale companies, distributors, purchasing centers, large retailers, or other intermediaries in the footwear sector are excluded from the service.

In accordance with the above, the resale of Items purchased through the online store is strictly prohibited.

The Items offered through Calzados Retrak's online store are distributed in Austria, Belgium, Denmark, Spain, France, Greece, Holland, Italy, Portugal, Ireland and Sweden.

4.- THE ITEMS AND THE INFORMATION PROVIDED ON THE WEBSITE.
All Items offered on this website are a selection of products from the men's and women's collections of the registered trademarks CALLAGHAN® and GORILA®.

Each Item is accompanied by the following data: Item Name, Item images, Item description, collection to which the Item belongs, available sizes, price (taxes included), and shipping costs.

CALZADOS RETRAK makes every effort within its means to offer the information contained on the website truthfully and without typographical errors, as well as to display the colors of the Items as faithfully as possible. However, the color of the Items shown on the screen may vary depending on the quality of the Customer's computer monitor.

Nevertheless, if the written information provided through the website does not correspond to the reality of the Item, the Customer will have the right to cancel their purchase at no cost.

5.- PURCHASE AND REGISTRATION PROCEDURE.
A) REGISTRATION: To make a purchase through Calzados Retrak's online store, the Customer must first register and open a customer account. Consequently, the Customer must complete the registration form, which can be accessed by clicking on the "Register" and "Create account" links. Once the Customer is registered, their data will be saved for future purchases.

B) SELECTION: Subsequently, the Customer must select the desired Item by clicking on its image, then being able to view the image, description, and available sizes.

Once the desired Item has been chosen, the Customer must select the size and click on the "Add to cart" link.

C) MY CART: Once the selection is complete, the customer can continue the purchase process or select a new product by clicking "Continue shopping."

Once the Customer has selected all the Items they wish to purchase, they must verify that the data of the Items appearing in the cart are correct (photo, model, number, pairs).

Likewise, the cart will display the price of each Item (taxes included), the total purchase price, and shipping costs.

The order must be confirmed by clicking "Next" to then choose the payment method.

D) PAYMENT METHOD: To select the payment method, the application will ask the Customer for the email and password corresponding to their customer account. Then the Customer must select the desired payment method.

If you choose to pay with PayPal, you will be redirected to PayPal so you can pay with your PayPal account or with your debit or credit card quickly and securely, without sharing financial information.

For credit or debit card payments (Visa and Mastercard), the charge will be made in real time through the payment gateway of the financial institution BBVA, once the authenticity of the communicated data has been verified.

The payment gateway system used offers maximum security, and payment data is transmitted directly and encrypted (SSL) to the corresponding financial institution.

For the bank transfer payment option, all expenses derived from said operation will be borne by the Customer. For the purpose of making the payment by this option, the following current account number opened in the entity, “BBVA”, in the name of CALZADOS RETRAK, S.L., is provided:

Bank account number: 0182 2398 53 0201557338.
IBAN: ES88 0182 2398 5302 0155 7338.
SWIFT: BBVAESMMXXX.

In the concept, the Customer must include their name and order number. Payment must be made within five working days from the date the order was placed.

In the event of payment by bank transfer, only the proof of deposit into CALZADOS RETRAK's account will serve as a payment receipt, and not the transfer order. Consequently, the order will not be considered accepted until effective receipt of the deposit is verified. If the indicated period has passed and CALZADOS RETRAK has not received the corresponding amount, the purchase will be cancelled.

Cash on delivery purchases will incur a surcharge of 3% on the total order amount, with a minimum applicable amount of €2.42. This payment method is only available for orders shipped within Spain.

E) CONFIRM: Once the payment method has been selected, and before the order is shipped, the Customer will be able to view a summary of the shipping details, payment method, and their order.

The order must be confirmed by clicking on the "Confirm order" link.

Confirmation of receipt of the order will be communicated through the website, indicating the order number so that the Customer can track it using the "My orders" link located within their user account.

Likewise, an email message will be sent with a description of the order.

CALZADOS RETRAK does not ship to P.O. boxes.

6.- CURRENCY AND APPLICABLE TAXES.
Prices in Calzados Retrak's online store are shown in euros.

The website will offer the Customer all information regarding the price and characteristics of the Items before completing the purchase process.

Prices in euros include 21 percent VAT.

7.- SHIPPING COSTS AND DELIVERY TIMES.
Shipping costs for Items purchased through the online store will be borne by the Customer. The amount is as follows:

• Peninsular Spain and Balearic Islands: €3 - €3.70 depending on the service chosen.
• If the purchase exceeds €40, shipping will be free.
• Austria, Belgium, Denmark, France, Greece, Holland, Italy, Portugal, Ireland and Sweden: €10.
• If the purchase exceeds €140, shipping will be free.

After confirmation that payment has been processed, the estimated shipping time is as follows:

• For shipments to Peninsular Spain, the Balearic Islands, and Portugal: 1-3 working days with GLS or Correos Express.
• 3-6 working days for Austria, Belgium, Denmark, France, Greece, Holland, Italy, Ireland and Sweden. UPS will be used for the delivery of these shipments.

Orders will be shipped during business hours. Therefore, to avoid delivery incidents, the Customer must indicate the address where the order can be delivered during these hours, as well as a contact telephone number.

Calzados Retrak does not ship to P.O. boxes or CityPaqs.

If for reasons of force majeure the order cannot be delivered, the total purchase amount will be refunded.

Calzados Retrak's online store is not responsible for delays in cases of force majeure, such as the interruption of activity or total or partial strike of postal services and means of transport or communication, floods, or fire.

8.- RETURNS OR EXCHANGES OF PURCHASED ITEMS.
If for any reason the Customer is not satisfied with the purchased Item, they may return it within 30 working days from the delivery date.

The law of the place where the Item was delivered shall determine the days to be considered working days.

To exercise the right of return or exchange, it is essential that the items have not been used and retain their tags. The product must be returned in the same condition in which it was sent and, whenever possible, in its original packaging, and may be replaced by one of similar size.

Currently, returns or exchanges of items purchased in the Callaghan online store will be managed by phone by calling +34 941380297, +34 650 901 447, or by email at tiendaonline@callaghan.es.

Exchanges:

• The first size or model exchange for orders shipped to Peninsular Spain or the Balearic Islands is free.
• For exchanges of orders shipped to the Canary Islands, Austria, Belgium, Denmark, France, Greece, Holland, Italy, Portugal, Ireland, and Sweden, the customer will be responsible for shipping costs. Once the item is received, we will contact the customer to arrange the exchange.

Returns:

Once the merchandise is received, CALZADOS RETRAK will refund the total amount by bank transfer to the current account number indicated by the Customer in the RETURN FORM or, if applicable, to the credit card number used to make the purchase.

The Customer will be responsible for the shipping costs of the return. Returns sent freight collect will not be accepted.

However, if the return of the Item is due to a defect or flaw in it, please contact Customer Service by phone at +34 941380297, +34 650901447 or by email at tiendaonline@callaghan.es to manage the return.

To proceed with the return of the product, the Customer must fill out the RETURN FORM found at the following link: Form

Once the RETURN FORM has been completed, the Customer must send it, along with a copy of the purchase receipt, to the following address:

CALZADOS RETRAK, S.L., (Callaghan)
Att. Online store department
Av. Industria nº 4, bajo.
26580 Arnedo
La Rioja-Spain.

For more information on returning Items, the Customer can contact Customer Service by phone at +34 941380297, +34 650901447 or by email at tiendaonline@callaghan.es.

9.- WARRANTY
The product warranty in case of defect is 2 years from the date of delivery. The USER must report the lack of conformity within 2 months of becoming aware of it.

10.- SECURITY POLICY.
For the purposes of Organic Law 15/1999, of December 13, on the Protection of Personal Data (hereinafter, the LOPD), the Customer is informed that the data obtained as a result of the purchase process will be incorporated into a file duly registered in the General Registry of Data Protection, whose responsible and recipient is CALZADOS RETRAK; under Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights, and the rights for which the customer can revoke their consent are: access, rectification, deletion, limitation of processing or portability of data.

11.- COOKIES AND LINKS.
The User is informed that the WEBSITE uses cookies with the sole purpose of storing certain USER data so as not to constantly request them. These cookies or small data files that the browser stores within the USER's computer hard drive are temporary in nature and are deleted from the computer when the browser session is closed and/or, in any case, expire after 30 minutes. 3 types of Cookies are used:

1- Strictly necessary cookies for the provision of certain services expressly requested by the user: if these cookies are disabled, you will not be able to correctly receive our content and services.

2- Analytical cookies (for monitoring and statistical analysis of the behavior of all users), advertising cookies (for managing advertising spaces based on criteria such as the frequency with which ads are displayed) and behavioral cookies (for managing advertising spaces according to the user's specific profile): if these cookies are disabled, the website may continue to function without prejudice to the information captured by these cookies about the use of our website and the success of the ads shown on it, which allows us to improve our services and obtain revenue that enables us to offer you many contents free of charge.

3- Third-Party Cookies
The information obtained through these cookies, referring to the user's equipment, may be combined with their personal data only if you are registered on this website.

HERGAR is not responsible for the content and veracity of the privacy policies of third parties included in this cookie policy.

HERGAR is not the owner of the other sites on the Network that can be accessed through the use of links or hyperlinks on the WEBSITE. Consequently, the USER will access their respective contents and terms of use under their sole responsibility.

12.- TRANSACTION FILE.
Transactions between Calzados Retrak and the Customer will be filed by the former.

Likewise, the Customer has the possibility to track orders placed during the last year by clicking on the "My orders" link, located within their user account.